Frequently Asked Questions
Booking & Appointments
How will I be contacted about my appointment?
Once we receive your instructions, our administration team will normally contact you within 48 hours to arrange your appointment at a convenient time.
Appointment Confirmation
Appointment confirmations are sent securely through the Trikon Digital Portal together with email reminders.
What appointment options are available?
Most assessments are conducted face-to-face at one of our professional clinic locations.
Online Assessments
Online video assessments may be available in exceptional circumstances, depending on the nature of your case and the agreement of the instructing solicitor or organisation.
What if I need to cancel or rearrange my appointment?
Please let us know as soon as possible if you need to cancel or rearrange your appointment. Early notice helps us offer your appointment to another client and arrange a new time for you.
Contact Us
Email us at admin@trinaya.co.uk and our team will assist you as quickly as possible.
During Your Assessment
What is an independent psychological assessment?
An independent psychological assessment is carried out to provide an objective psychological opinion for legal or professional purposes. It is not a therapy or treatment session.
What will happen during my assessment?
During your appointment, the psychologist will:
- Discuss the circumstances relevant to your assessment.
- Explore your psychological symptoms and wellbeing.
- Review the impact on your daily life, employment, education, and relationships.
- Consider relevant medical records and supporting documentation where available.
- Conduct a comprehensive psychological assessment.
What should I talk about?
Please discuss all symptoms and difficulties that you believe are relevant, including:
- Emotional wellbeing
- Anxiety or low mood
- Trauma-related symptoms
- Sleep difficulties
- Changes to work, education, family life, or relationships
- Previous treatment or psychological support
Helpful Advice
Providing honest and accurate information helps ensure a fair, comprehensive and clinically informed assessment.
Will I complete questionnaires?
Where appropriate, you may be asked to complete validated psychological questionnaires as part of your assessment.
Can someone attend with me?
Yes. You may bring a family member, friend, carer or support person if appropriate.
Children and young people must attend with a parent or legal guardian.
Should I bring identification?
Please bring photographic identification where possible, together with any documents requested before your appointment.
The Expert Witness
Does the psychologist represent me?
No.
The psychologist is an independent expert witness whose overriding duty is to the Court. They do not act on behalf of either party and provide impartial, objective, and evidence-based opinions.
What happens after my assessment?
Following your appointment, an independent psychological report will be prepared and sent to the instructing solicitor, organisation, insurer, or Court, as appropriate.
Reports
How long will my report take?
Reports are normally completed within 5–10 working days, subject to receipt of all relevant documentation and the complexity of the case.
Can the report be changed?
Requests for clarification or factual corrections will be considered where appropriate.
As an independent expert witness, professional independence must always be maintained and not all requested amendments can be accepted.
Fees & Payments
Do I need to pay?
If your assessment has been arranged by a solicitor, insurer, employer, or other instructing organisation, they will normally be responsible for the assessment fees.
If you are arranging a private psychological assessment directly with Trinaya, payment is required before your appointment.
Privacy & Confidentiality
How is my information protected?
Your personal information is handled securely and confidentially in accordance with:
- UK General Data Protection Regulation (UK GDPR)
- Data Protection Act 2018
- HCPC professional standards
Trinaya uses Trikon Digital Ltd as its secure technology provider for appointment management, secure communications, document management, and the secure preparation and delivery of psychological reports.
Information is shared only with authorised parties directly involved in your instruction, where appropriate, and only where it is necessary to support your assessment or legal proceedings.
Accessibility
I have accessibility requirements.
Please let us know before your appointment if you require any accessibility support. We are committed to providing an inclusive, comfortable, and supportive environment for all clients.
- Mobility assistance
- Interpreter services
- Accessibility adjustments
- Additional support
We're Here to Help
We will make every reasonable effort to accommodate your individual needs.
