TRINAYA LIMITED

Document Control

Contents

1. Introduction
2. About Trinaya Limited
3. Acceptance of these Terms
4. Changes to these Terms
5. Access to our Website
6. Permitted Use
7. Prohibited Use
8. Intellectual Property Rights
9. Website Content
10. Professional Information
11. Medical and Psychological Information
12. Appointments and Enquiries
13. Privacy and Data Protection
14. Cookies
15. Links to Third-Party Websites
16. Availability of the Website
17. Limitation of Liability
18. Viruses and Security
19. Suspension or Termination of Access
20. Governing Law and Jurisdiction
21. Contact Details
22. Changes to these Terms

1. Introduction

Welcome to the Trinaya Limited website.

These Website Terms of Use govern your access to and use of the Trinaya Limited website, including any information, content, services and features made available through it.

By accessing or using this website, you agree to be bound by these Terms of Use. If you do not agree with these Terms, you should not use this website.

2. About Trinaya Limited

Trinaya Limited is a private limited company registered in England and Wales.

We provide independent psychological services for children, young people and adults together with independent psychological expert witness services.

Our website provides information about our services, enables visitors to contact us, and supports secure communication where appropriate.

3. Acceptance of these Terms

By accessing, browsing or using this website, you confirm that you have read, understood and agree to comply with these Website Terms of Use together with any other policies referred to within them.

If you do not agree with these Terms, you should stop using the website immediately.

4. Changes to these Terms

Trinaya Limited may update these Website Terms of Use from time to time to reflect changes in legislation, business practices or website functionality.

The latest version will always be published on this website. Continued use of the website after changes have been published constitutes acceptance of the updated Terms.

Contents

1. Introduction
2. Definitions
3. About Trinaya Limited
4. Acceptance of these Terms
5. Changes to these Terms
6. Purpose of the Website
7. Website Access

1. Introduction

Welcome to the Trinaya Limited website ("Website").

These Website Terms of Use ("Terms") govern your access to and use of this Website, including any secure client portal made available through the Website.

By accessing or using this Website, you agree to comply with these Terms.

If you do not agree to these Terms, you should not use this Website.

2. Definitions

For the purposes of these Terms:

3. About Trinaya Limited

This Website is operated by:

4. Acceptance of these Terms

By accessing or using this Website, you confirm that you have read, understood and agree to be bound by these Terms.

If you use the Client Portal, these Terms also apply to your use of that portal.

Where separate terms apply to specific services, those terms will take precedence in relation to those services.

5. Changes to these Terms

Trinaya Limited may amend these Terms from time to time.

Any revised version will be published on this Website.

Continued use of the Website after revised Terms have been published constitutes acceptance of those revised Terms.

6. Purpose of the Website

This Website has been developed to provide information about Trinaya Limited and the services we offer.

The Website may also allow authorised users to:

• Access the secure Client Portal.
• Manage appointments.
• Complete online forms.
• Communicate securely where functionality is available.
• Access documents made available through the Client Portal.

The Website is provided for lawful personal and professional use only.

Nothing on this Website constitutes medical, psychological or legal advice.

Information published on the Website is provided for general information only and should not be relied upon as a substitute for professional advice or an individual clinical assessment.

Use of this Website does not create a therapeutic relationship or any contractual relationship for the provision of psychological services.

Where psychological services are provided, they are governed by separate Client Terms of Service, which will be made available to clients before services commence.

7. Website Access

Trinaya Limited aims to keep the Website available and functioning effectively.

However, we do not guarantee that:

• The Website will always be available.
• Access will be uninterrupted.
• The Website will be free from technical faults.
• All content will always be current or error-free.

We may suspend, withdraw, restrict or modify all or part of the Website without notice where reasonably necessary for:

• Maintenance.
• Security.
• Updates.
• Legal compliance.
• Operational reasons.

Where reasonably practicable, planned maintenance affecting the Client Portal will be scheduled to minimise disruption.

8. Client Portal

8.1 Overview

The Website may provide authorised users with access to a secure Client Portal powered by the Trikon Digital platform.

The Client Portal is intended to provide a secure online environment through which users may access services made available by Trinaya Limited.

Available functionality may include:

• Viewing and managing appointments.
• Completing questionnaires and forms.
• Securely exchanging messages where available.
• Accessing documents that have been made available to you.
• Updating your contact details where permitted.

The services available through the Client Portal may change from time to time without prior notice.

8.2 Separate Client Terms

Access to the Client Portal does not create a contract for the provision of psychological services.

Where you book or receive services from Trinaya Limited, separate Client Terms of Service will apply.

9. User Accounts

Certain areas of the Website and Client Portal require users to register for an account.

When creating an account, you agree to:

• Provide accurate, current and complete information.
• Keep your account information up to date.
• Maintain the confidentiality of your login credentials.
• Notify Trinaya Limited promptly if you believe your account has been accessed without your authorisation.

You are responsible for all activity carried out using your account unless you have notified us of unauthorised access.

10. Eligibility

The Website may be accessed by any individual for lawful purposes.

Registration for a Client Portal account is available to:

• Individuals aged 18 years or over.
• A parent or person with parental responsibility acting on behalf of an individual under the age of 18 years.

Trinaya Limited may refuse, suspend or terminate access where eligibility requirements are not met.

11. Users Under 18 Years of Age

Individuals under the age of 18 years may only access the Client Portal where this has been authorised and managed by a parent or person with parental responsibility, or where otherwise permitted by applicable law.

Parents or persons with parental responsibility are responsible for:

• Ensuring the accuracy of information submitted on behalf of the child.
• Supervising the child's use of the Client Portal where appropriate.
• Maintaining the security of account credentials issued to them.

Nothing in these Terms affects the legal rights of children under applicable legislation.

12. Account Security

You are responsible for maintaining the confidentiality of your username, password and any other authentication credentials used to access the Client Portal.

You agree:

• Not to share your login credentials with another person.
• Not to permit another person to use your account.
• To choose a strong password.
• To notify Trinaya Limited immediately if you suspect unauthorised access to your account.

Trinaya Limited is not responsible for unauthorised access arising from your failure to keep your login credentials secure.

13. Acceptable Use

You agree to use the Website and Client Portal lawfully, responsibly and in accordance with these Terms.

You must not:

• Use the Website for any unlawful purpose.
• Attempt to gain unauthorised access to the Website, Client Portal or associated systems.
• Interfere with the operation or security of the Website.
• Introduce malicious software, viruses or harmful code.
• Attempt to bypass authentication or security controls.
• Copy, scrape or systematically extract Website content without permission.
• Use the Website in a manner that could damage, disable or impair its operation.
• Upload material that is unlawful, defamatory, abusive, offensive or otherwise inappropriate.

Trinaya Limited reserves the right to suspend or terminate access where these Terms are breached.

14. Intellectual Property

Unless otherwise stated, all intellectual property rights in the Website and its Content are owned by or licensed to Trinaya Limited.

This includes, without limitation:

• Text.
• Graphics.
• Logos.
• Branding.
• Photographs.
• Documents.
• Downloadable materials.
• Software.
• Website design.
• Layout.
• Databases.

Nothing in these Terms transfers ownership of any intellectual property rights.

14.1 Permitted Use

You may:

• View Website content.
• Download or print information for your own personal, non-commercial use.
• Use the Website in accordance with these Terms.

You must not:

• Reproduce Website content for commercial purposes without prior written permission.
• Modify or create derivative works from Website content.
• Remove copyright or proprietary notices.
• Distribute Website content in a misleading or unlawful manner.

15. Website Content

Trinaya Limited makes reasonable efforts to ensure that information published on the Website is accurate at the time of publication.

However, Website content is provided for general information only.

We do not guarantee that all content will always be:

• Complete.
• Accurate.
• Current.
• Uninterrupted.
• Error-free.

Content may be updated, amended or removed without prior notice.

16. Third-Party Links

The Website may contain links to third-party websites or online services.

These links are provided for convenience only.

Trinaya Limited:

• Does not control third-party websites.
• Is not responsible for their content.
• Does not endorse third-party products or services unless expressly stated.

Users access third-party websites entirely at their own risk and should review the terms and privacy policies applicable to those websites.

17. Website Availability

Trinaya Limited aims to keep the Website and Client Portal available and functioning efficiently. However, we do not guarantee that access to the Website or Client Portal will be uninterrupted, secure or error-free at all times.

The Website or Client Portal may be temporarily unavailable due to:

• Scheduled maintenance.
• Software updates.
• Security improvements.
• Technical faults.
• Internet or telecommunications failures.
• Events outside our reasonable control.

Where reasonably practicable, planned maintenance affecting the Client Portal will be scheduled to minimise disruption.

18. Website Security

Trinaya Limited takes reasonable technical and organisational measures to help protect the Website and Client Portal against unauthorised access, misuse and cyber threats.

Users are responsible for helping to maintain the security of their own accounts by:

• Keeping login credentials confidential.
• Using strong passwords.
• Reporting suspected unauthorised access promptly.
• Ensuring that devices used to access the Website are appropriately secured.

Users must not attempt to compromise the security, integrity or availability of the Website or Client Portal.

19. Electronic Communications

By communicating with Trinaya Limited electronically, you acknowledge that communications may be sent by email, through the Client Portal or by other electronic means where appropriate.

Electronic communications may not always be secure unless appropriate safeguards are in place. Users should avoid sending sensitive or confidential information through unsecured communication channels.

Where secure messaging is available within the Client Portal, users are encouraged to use this functionality when appropriate.

20. Privacy

The collection, use and protection of personal information through this Website and Client Portal are governed by our Privacy Notice.

Our Privacy Notice explains:

• What personal information we collect.
• How we use it.
• How we protect it.
• Your rights under UK data protection legislation.

Users should read the Privacy Notice together with these Terms.

21. Cookies

The Website uses cookies and similar technologies to support its operation and improve the user experience.

Further information regarding the cookies used on the Website, including how they can be managed, is available in our Cookie Policy.

22. Disclaimer

The information published on this Website is provided for general information purposes only.

Although Trinaya Limited takes reasonable care to ensure that Website content is accurate at the time of publication, we do not guarantee that all information will always be complete, accurate, current or suitable for every individual circumstance.

Nothing on this Website constitutes:

• Psychological advice.
• Medical advice.
• Legal advice.
• Diagnosis.
• Treatment.
• Professional advice specific to an individual.

Users should not rely solely upon Website content when making healthcare or legal decisions.

Professional advice should always be obtained where appropriate.

23. Limitation of Liability

Nothing in these Terms excludes or limits liability where such exclusion or limitation would be unlawful.

Subject to applicable law, Trinaya Limited shall not be liable for any indirect, incidental or consequential loss arising from the use of, or inability to use, the Website or Client Portal.

This includes, without limitation:

• Interruption of access.
• Technical failures.
• Temporary unavailability.
• Loss of data caused by factors outside our reasonable control.
• Reliance upon general Website information.

Nothing in these Terms affects any statutory rights that cannot lawfully be excluded.

24. Suspension or Termination of Access

Trinaya Limited reserves the right to suspend, restrict or terminate access to all or part of the Website or Client Portal where reasonably necessary.

This may include circumstances where:

• These Terms have been breached.
• Unlawful activity is suspected.
• Security concerns arise.
• Maintenance is required.
• Access is no longer appropriate.

Where appropriate, access may be restored once the relevant issue has been resolved.

25. Governing Law and Jurisdiction

These Terms are governed by the laws of England and Wales.

Any dispute arising from or relating to these Terms or the use of the Website shall be subject to the exclusive jurisdiction of the courts of England and Wales, unless mandatory law provides otherwise.

26. Contact Details

If you have any questions regarding these Website Terms of Use, please contact:

Trinaya Limited

Company Number: 17149900
86 Twinnies Road
Wilmslow
Cheshire
SK9 4BP
United Kingdom

Email: admin@trinaya.co.uk

Website: www.trinaya.co.uk

27. Changes to these Terms

Trinaya Limited may amend these Website Terms of Use from time to time to reflect:

• Changes in legislation.
• Changes to the Website or Client Portal.
• Changes in business operations.
• Security improvements.
• Operational requirements.

The latest version will always be published on the Website.

Continued use of the Website following publication of updated Terms constitutes acceptance of the revised Terms.

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